Last Updated:2026年3月27日

Company Name:枝江市搜同商贸有限公司

Address:湖北省宜昌市枝江市马家店街道东湖大道28-1号1栋电商产业园1105室一13-0569工位

Authorized Director:王刚刚

Social Credit Code:91420583MAK6HLWTXP

Email:service@mail.hilvotex.com

Phone:+86 16260273392

Hello! We are a merchant based in the U.S. specializing in department store products. To ensure that our customers are fully informed about after-sales policies and to avoid any misunderstandings, we are officially announcing our warranty policy for your reference. The details are as follows, and we kindly ask that you read them carefully.

1. Core Warranty Service Explanation

We do not provide warranty services for the department store products sold in our store. All items sold in the store are not eligible for after-sales warranty benefits, and there are no additional warranty processes, warranty durations, or warranty support available. Please be aware of this rule before placing your order.

2. Product After-Sales Processing Guide

If you encounter any after-sales issues with the products you purchased and need to process after-sales procedures, there is no need to follow the warranty process. Instead, please refer to our store’s [Return and Exchange Policy] and initiate the relevant after-sales request according to the rules and procedures outlined in the policy. We will handle your request according to the return and exchange policy.

3. Consultation and Order Information

Customer Service Contact Channels

If you have any questions regarding the warranty policy, return and exchange procedures, or anything else, feel free to contact us via the official customer service email. We will respond to your inquiries patiently:

Official Customer Service Email: service@mail.hilvotex.com
Customer Service Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00 ). Emails sent outside of working hours will be replied to on the first working day.

Order Shipping and Delivery Timelines

After payment is completed, the processing time for shipment is approximately 1-2 business days. Once shipped, the overall delivery time is approximately 5-7 business days.

Thank you for your understanding and support. We wish you a pleasant shopping experience!