We bring warmth to everyday life with quality products, treat our customers with sincerity, and accompany you to make your ordinary days fulfilling and smooth.

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Last Updated:2026年3月27日

Company Name:枝江市搜同商贸有限公司

Address:湖北省宜昌市枝江市马家店街道东湖大道28-1号1栋电商产业园1105室一13-0569工位

Authorized Director:王刚刚

Social Credit Code:91420583MAK6HLWTXP

Email:service@mail.hilvotex.com

Phone:+86 16260273392

Welcome to shop with us! To help you quickly grasp the core service information of our store and smoothly complete your shopping process, we have compiled this basic information guide. All details are clearly outlined for your easy reference.

1. Store Overview

We are a local U.S. merchant specializing in various department store products. We carefully select high-quality items, dedicated to providing our customers with a hassle-free and secure cross-border shopping experience. We strictly adhere to service standards and work hard to protect every customer’s shopping rights.

2. Customer Service Contact Information

During your shopping process, if you have any questions regarding orders, product inquiries, after-sales issues, or other concerns, you can contact us through our official customer service email. We will do our best to assist you with your needs.

Official Customer Service Email: service@mail.hilvotex.com

Customer Service Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

Emails sent outside of customer service working hours will not receive immediate responses. Our customer service team will review and reply to emails on the next business day. Please be patient as we work to address your concerns.

3. Order Shipping and Delivery Timelines

Regarding order shipping and product delivery, our standard processing times are as follows. Unless there are exceptional circumstances, we will strictly follow these timelines to ensure your products are delivered to you as quickly as possible.

  • Shipping Time: After payment is completed, we will process the order, verify the products, pack, and ship them within approximately 1-2 business days.
  • Delivery Time: After the products are shipped, the estimated delivery time is approximately 5-7 business days, assuming smooth logistics operations. Please note that actual delivery times may slightly vary due to factors such as logistics operations or regional delivery conditions.

    • Thank you for your trust and choice. We wish you a pleasant shopping experience!