We bring warmth to everyday life with quality products, treat our customers with sincerity, and accompany you to make your ordinary days fulfilling and smooth.

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Last Updated:2026年3月27日

Company Name:枝江市搜同商贸有限公司

Address:湖北省宜昌市枝江市马家店街道东湖大道28-1号1栋电商产业园1105室一13-0569工位

Authorized Director:王刚刚

Social Credit Code:91420583MAK6HLWTXP

Email:service@mail.hilvotex.com

Phone:+86 16260273392

Hello everyone! Thank you all for your trust and support over the years. We are a store specializing in department store products in the U.S., always dedicated to selecting high-quality products for you and creating a worry-free and reliable cross-border shopping experience. To make your shopping process smoother, customer service more efficient, and delivery expectations clearer, we have carefully compiled this comprehensive service guide to address all the most common concerns and provide easy access for reference.

📩 Customer Service Contact Channels

If you have any product inquiries, order issues, after-sales requests, or any other questions during your shopping experience, feel free to contact us anytime via our official customer service email. We will carefully address each user request and do our best to resolve any issues.

Official Customer Service Email: service@mail.hilvotex.com

⏰ Customer Service Working Hours

To ensure the professionalism and timeliness of our responses, our customer service team strictly follows the working hours below, with all times based on UTC+8:00 time zone:

Monday to Friday: 9:00 AM — 6:00 PM

Friendly reminder: Emails sent outside of working hours will not receive an immediate response. Our customer service team will review and respond to your emails as soon as possible on the next working day. We kindly ask for your patience and understanding. Thank you for your cooperation.

🚚 Product Delivery and Shipping Time

Regarding the shipping and delivery time, which everyone is particularly concerned about, we have provided clear information. We strictly control the shipping process and steadily push forward with logistics to ensure your products arrive as soon as possible:

  • Shipping Time: After completing your order payment, we will pack, warehouse, and ship your items within 1-2 working days, and under normal circumstances, there will be no delays. We strive to process each order as quickly as possible.
  • Delivery Time: After the products are shipped, the overall delivery time is typically around 5-7 working days. Our logistics are stable throughout the process, so you can wait for your items with peace of mind.

    • We will continue to optimize our service processes and improve logistics efficiency to offer you an even better shopping experience. Once again, thank you for choosing and supporting us. We wish you a pleasant shopping experience!