Last Updated:2026年3月27日
Company Name:枝江市搜同商贸有限公司
Address:湖北省宜昌市枝江市马家店街道东湖大道28-1号1栋电商产业园1105室一13-0569工位
Authorized Director:王刚刚
Social Credit Code:91420583MAK6HLWTXP
Email:service@mail.hilvotex.com
Phone:+86 16260273392
Hello everyone! To help quickly resolve various questions during your shopping experience, we have compiled a list of frequently asked questions (FAQs) covering basic store information, customer service inquiries, order logistics, and other key topics. You can find the answers easily without any hassle. If the following information does not address your questions, feel free to contact us anytime for assistance.
1. Store Basics
Q: What categories of products does the store sell, and where do you operate?
A: We are a legitimate local U.S. merchant specializing in various department store products. We focus on the U.S. department store retail market, dedicated to selecting high-quality and practical department store items to provide a secure shopping experience for our customers.
2. Customer Service Inquiries
Q: How can I contact customer service if I have issues with an order or product?
A: You can contact us through our official customer service email to report any issues. We will carefully handle each inquiry and do our best to resolve the problem.
Official Customer Service Email: service@mail.hilvotex.com
Q: When is customer service online, and how long will it take to get a reply after I contact them?
A: Our customer service working hours are strictly based on the UTC+8:00 , from Monday to Friday, 9:00 AM to 6:00 PM. During working hours, we will reply to your inquiry as soon as possible. Emails sent outside of working hours will be reviewed and responded to on the next business day, so we kindly ask for your patience.
3. Order Logistics and Delivery
Q: How long will it take for my order to be shipped after payment is completed?
A: After the payment is completed and the information is verified, we will package, process, and ship the products within 1-2 business days. We strive to process each order promptly without delay, unless there are exceptional circumstances.
Q: How long will it take for the product to arrive after shipping?
A: Once the package is shipped and logistics are running smoothly, the overall delivery time is approximately 5-7 business days. In case of peak logistics periods or special local delivery regulations, delivery times may vary slightly. We appreciate your understanding.
